Case study · Kalam
Building the Digital Foundation for a Global Language & BPO Provider
Kalam CX is a global language solutions and business process outsourcing company serving clients across 55+ countries in more than 200 languages.
The challenge
Kalam CX needed a stronger digital ecosystem to support its global BPO and language operations.
- Marketing, recruitment, and support workflows were spread across multiple systems.
- The website had to support both client acquisition and interpreter recruitment.
- Leadership needed clearer visibility across campaigns, tickets, and performance.
- Internal teams required smoother automation between departments.
- The digital presence needed to reflect Kalam's global scale and 200+ language capability.
The Framework
Our approach
Unified the Digital Presence
We aligned Kalam's brand, website, and digital ecosystem into one consistent customer experience.
Improved Customer & Candidate Journeys
We redesigned the website around the needs of both clients and interpreters.
Connected Marketing Operations
We supported workflows and automation that simplified marketing, recruitment, and customer operations.
Results
What changed
60+
Recruitment languages supported digitally
7
Strategic marketing objectives activated
55+
Countries represented digitally
4+
Operational workflows connected
200+
Language service pages supported
8+
Core service lines structured
“Admonk became more than a digital partner. They helped us rethink how our systems, marketing, customer experience, and internal operations work together. Their ability to combine strategy, technology, and execution played an important role in supporting our growth and digital transformation journey.”
What we did
Solutions
Services
Tools